The Seamless Integration Between FullCount and PointClickCare
Synergy in today's senior living arena revolves around technology and health merged as one. Leading the way as one of the top Point of Sale systems, FullCount and electronic health record (EHR) solution provider, PointClickCare (PCC), have long been partnered to create a seamless integration. This collaboration exemplifies how technology can streamline operations, enhance resident satisfaction, and elevate care quality in senior living communities.
How Does the FullCount and PointClickCare Integration Work?
The integration between FullCount and PointClickCare makes the flow of data about residents easier and current. Here's how it works:
- PCC sends an alert to FullCount, triggering a request for the resident's information
- FullCount processes the information automatically
- If the resident is new, FullCount creates their profile
- For existing residents, the system updates their record with any changes
- If the resident is discharged, FullCount ends their account and related services
- This seamless exchange eliminates manual data entry, reducing errors and freeing up more time for the staff of senior living facilities
Key Information Automatically Updated
FullCount automatically updates critical resident information with the data it pulls from PCC. This update includes:
Personal Details: First and last names for proper identification
Residence Information: Apartment numbers for effective service delivery
Billing ID: Accurate tracking of accounts and financial transactions
Birthdays: Personalized recognition for special occasions
Allergies: Up-to-date health information to keep residents safe
Resident Photos: Improved resident-staff interactions by providing visual identification
Charge Accounts: Smooth management of expenses of the residents
Customer Type: Services provided according to the classification of the resident
Effective Dates: Dates of start and end of engagement
Portal Credentials: Automated login information based on community standards
FullCount extends its automation capabilities to include meal plans and report groups. These are derived from rule-based insights, enabling communities to deliver a customized dining experience. This shows the depth of automation in providing an integrated approach to senior care.
The Impact of FullCount and PointClickCare Integration
This is more than just data integration; it is a commitment to moving the operations of senior living forward. Automation of key updates frees staff to devote their time and attention to delivering great care and life experiences to residents.
Smoothing Operations
Manual entry is a very time-consuming process that is also prone to a lot of errors. FullCount and PointClickCare take the burden away and ensure accuracy and efficiency in managing resident information.
Improving Resident Satisfaction
The ability to have current information helps the community offer services from providing allergy-safe meals to celebrating the residents' birthdays. It is these small things that help improve quality of life and resident satisfaction.
A Beacon of Innovation in Senior Living
In a fast-evolving senior living industry, FullCount's partnership with PointClickCare establishes a model of innovation. This relationship proves a point: through such integrations, the simplification of operations and enhancement of the resident experience are made easier, which is a game-changer for communities embracing technology.
To learn more about FullCount's ADT integration with PointClickCare and other EHR providers, click here. Or, fill out the form below and a FullCount representative will reach out to you shortly!